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SHIPPING POLICY

  1. We offer shipping throughout the India only.

  2. Orders will be shipped within 2-3 business days after receipt of payment.

  3. Shipping costs are system calculated based on the weight of the order and the shipping address.

  4. We will provide tracking information once the order has been shipped.

  5. We cannot be held responsible for any delay caused by the shipping carrier, weather conditions or any other unforeseen circumstances.

 
EXPRESS SHIPPING: 

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                         Our Express Shipping Partners are the BLUE DART, DELHIVERY and DTDC EXPRESS. If the package is not received within 5-6 working days, you should immediately contact us through email (contact@gunaorchids.com) or phone (+919629640848) to track your package and help you trace the package in case of delay in transit.

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For pin codes that not serviceable (rare case) by these partners, the order will be shipped via the Speed Post service of the India Post.

RETURN POLICY

If you happen to receive a damaged or defective orchid plant, please contact us within 24 hours of receipt of the plant.

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RETURN AND REPLACEMENT CONDITIONS:

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  1. We accept return/replacement claims only if you notify us with details of any deficiencies within 24 hours of receipt/purchase of the Products. No requests for return will be accepted post 24 hours of delivery. 

  2. You will need to send an image of the product by email to contact@gunaorchids.com for claiming that the product is damaged or is not meeting the description.

  3. You recognise that plants could be degraded, damaged, or killed by heat, cold, lack of water, exposure to direct harsh sunlight or chemical, improper handling or careless transportation and recognises that after dispatching of the order all these factors are beyond our control. 

  4. Unlike non living goods, return or replacement of living plants can't be done just like that. Thus, every claim would be verified for its validity and if we find that the cause of defect or damage is from our end, we would be replacing/refunding/partially-refunding/compensating for the plant in a fair manner on case to case basis depending upon the severity/extend of damage of plant(s) being delivered.

  5. Hoax and wilful claims are not tolerated and we reserve the rights to suspend/ban our service for such customers.

  6. As mentioned on the description of every plants being sent with flowers/buds/spike, there are no additional/hidden charges. While we try our best to deliver them intact, the flowers/buds may dehydrate/wither during transit. Kindly note that no refund/return is possible under such an adverse scenario.

  7. While placing order on our website, it must be understood that the actual plant size may vary by ± 10% from the size shown on the reference pictures of every product page. 

  8. If the package is not received within 5-6 working days, you should immediately contact us through email (contact@gunaorchids.com) or phone (+919629640848) to track your package and help you trace the package in case of delay in transit. Failing to inform us makes it ineligible for you to claim a return/refund.

  9. We do not accept returned items that were sent back by you directly without checking with us first.

  10. We do not offer pickup service for the packages returned to us. The returns will be made at your own cost.

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All the returns must be first approved by us and addressed to:

No.76, Sarguna Veethi Odai Street, Church Rd, near Collector Office, Nagercoil, Tamil Nadu 629001

Phone: 9629640848

REFUND POLICY

  1. Refunds will be processed within 4-7 days upon receipt of your package. The refund will be issued as coupon code or loyalty points or the original payment account or any other mode as per your request. If the order is free shipping, postage will not be deducted.

  2. The pick-up service charge will be deducted (in case if we picked the return on our own) from the total refund and self-sending shipping fee will be at your own cost.

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Note: Refunds will be initiated for the plant products only, other fees like shipping are non-refundable.

CANCELLATION POLICY

We process orders at once we receive them, being live plants we dry them before they are being packed. So, orders cannot be cancelled once placed in usual scenario. Under rare circumstances like misplaced orders/ unexpected payment debit, we will consider cancellation. At such cases you may contact us at contact@gunaorchids.com. Orders such cancelled will be refunded in 5-7 working days.​

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Note: There will be cancellation charges of 4% of the total order amount on all cancellations.

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Bottom Line: ​Please make sure to read the care instructions provided on our website and follow them properly to ensure the health and longevity of your orchid plant.

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